General Booking Conditions -
1. We will carry out your instructions as agreed unless there is any reason why carrying them out is simply impossible for reasons outside of our control.
2. If any emergency arises, we will make every reasonable effort to contact you and take your instructions as to the action you wish us to take in such circumstances in your absence.
3. If we cannot contact you and consider that immediate action is necessary in relation to any unanticipated or emergency matter, then we shall take the action which we deem to be necessary and to be in your and/or the animal’s best interests. However, you shall not hold us responsible for any loss, inconvenience, charges incurred or indeed any similar associated matters whatsoever.
4. If your return is delayed and you need us to continue to tend to your pet(s) it is essential that you advise us of your delay. This will incur additional charges at our standard rates and these charges will be payable upon your return.
5. We will not be responsible or liable for any damage or injury caused to any property, person or animal by your pet(s), as you will retain such responsibility and liability during the time we are caring for your pet(s).
6. If any animal is considered by us to be a danger, liability or threat to any item, person or other animal during the period within which we are caring for them, this may prevent some of your instructions from being carried out thereafter (e.g. If in our judgment, a dog appears to be beyond reasonable control and aggressive towards others when being walked).
7. If you require us to buy basic provisions for your return home, you will need to leave sufficient cash to cover the cost of the required goods. We will obtain a receipt for any goods purchased in this way and both the receipt and your change will be left for you upon your return.
8. If the address we must visit is in a chargeable parking area, then you will be liable for the parking charges we incur, which are payable upon your return. We will of course provide you with the relevant parking ticket(s).
